Services : Telephone Answering

Personalised Live Call Telephone Answering

Virtual Raines Office is personalised answering, where the phone is answered in your own business name.

There is nothing worse than being routed round a telephone system offering multi choices which never seem to answer your question or query. It often takes considerable time before you actually speak to somebody.

Our receptionists are trained to handle your calls and answer where possible questions from the caller. You decide the amount of information that receptionists need to know about your business including when and how you obtain your messages.

It is confidential and we try to tailor the way we operate to solve your needs. It is more personal and accessible than telephone answering machines.

All calls answered by actual people (except after Office Hours)

Personal and confidential response to your clients

Sophisticated computerised telephone message-taking

Calls are logged and no messages can "get lost" or "forgotten"

Details of all messages can be printed if required including how and when messages have been given

Messages can be passed on immediately as they are taken,

E-mailed as soon as messages taken

0800/0845/0870 number can be arranged quickly and at competitive rates and are available all answered in your own business title

Marketing/Advertising
Businesses involved in a marketing campaign can have the advantage of predetermined questions asked. It can be used to take basic information using either our standard message format or on another form.